Anerley has 52 members and is based in South London. It has a mix of 47 flats and 9 houses. The properties were bought and renovated originally through a grant from the Housing Corporation.

MB Housing delivers a full management service on behalf of the Co-op that includes:

• Housing management
• Rent management
• Co-operative finance
• Maintenance (reactive, planned, cyclical, health & safety, and out of hours)
• Co-operative support
• Governance

Anerley’s management service with MB Housing gives its tenant members free access to House Exchange the mutual exchange website, find out more here.

The Co-op is a member of the Confederation of Co-operative Housing, the umbrella body for housing co-ops in the UK.

Complaints – how does the Co-op respond?

The Co-op knows that there will be times when they get things wrong, or you may not be happy with a service you have been provided with.  If this happens, please follow the complaints policy below.

The Co-op is a member of the Housing Ombudsman Service and they review their complaints policy annually as part of the revised Housing Ombudsman Complaints Handling Code.

If you make a complaint, the Co-op will take a pro-active approach to addressing and resolving it.  At the end of the complaint, they will undertake a ‘lessons learnt’ exercise to understand what they could have done better and improve their services.