The Co-op is situated in Waterloo, SE1 and was established in October 1976.  It has 27 units that are made up of 6 houses, and 7 Victorian houses that have been converted into flats.

MB Housing delivers a full management service on behalf of the Co-op that includes:

• Housing management
• Rent management
• Co-operative finance
• Maintenance (reactive, planned, cyclical, health & safety, and out of hours)
• Co-operative support
• Governance

Complaints – how does the Co-op respond?

The Co-op knows that there will be times when they get things wrong, or you may not be happy with a service you have been provided with.  If this happens, please follow the complaints policy below.

The Co-op is a member of the Housing Ombudsman Service, and they reviewed their complaints policy in March 2024 as part of the revised Housing Ombudsman Complaints Handling Code.

If you make a complaint, the Co-op will take a pro-active approach to addressing and resolving it.  At the end of the complaint, they will undertake a ‘lessons learnt’ exercise to understand what they could have done better and improve their services.